Return & Replacement Policy


Return and Replacement Policy: offers a very transparent and simple 15 Days Return & Replacements policy.
Conditions to be eligible for the Returns & Replacement Policy:

1. Item(s) must be in their original, unused condition.

2. Replacement for items is subject to inspection and checked by the Sai Rattan team.

3. Damages due to neglect, improper usage will not be included under our Returns & Replacement Policy.

4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.

100% Money back policy offers you a very easy and simple 15 days (From the date of receipt) 100% money back and replacement policy.

1. If the goods are returned within 15 days of receipt without breaking the seal or any damages done to the final packing it will be covered under 100% money back guarantee.

2. It is to be very clear that 100% money back policy is only meant for the net actual amount received by us from the sale of the goods excluding Vat charges, payment gateway processing fee and certification charges etc.  

3. Once order is placed it cannot be cancelled without proper intimation and after dispatch.

4. By any chance, you find your product does not match to what it has been shown/ described, return it to us and we will refund your payment. It is that simple no exception, no discussion, no delays. The only condition is that the item must be returned unchanged, undamaged and without the final security tag broken.

5. Our inspection period 7 days starts from the day we receive the gemstone.

6. The returned product should be accompanied with original certificate, original copy of invoice, packing, documentation, lab certificates etc.

7. Return shipment and handling expenses is customer’s cost.

8. Return payment will take 7 days to process. Please note that the credit card company/ banks may take another week to reflect that in your account.

9. The refund will be made by cheque or through net transfer by bank.